We provide consultancy services to policy bureaux and departments regarding business process re‑engineering, organisation restructuring, performance measurement, knowledge management and change management, and facilitate streamlining of business processes and wider adoption of technology to enhance public services and operational efficiency.
We manage the 1823 contact centre and provide support to the operation of the Social Innovation and Entrepreneurship Development Fund to bring citizen-centred innovation into public services and the community.
We co-ordinate the Government’s efforts on business facilitation to improve licensing and public services delivery; we also put forward the "Be the Smart Regulator" Programme, aiming to enhance Hong Kong’s overall business licensing environment and long-term competitiveness.
Promotion of I&T Adoptionin the Government
We organise various events to promote the adoption of innovation and technology by policy bureaux and departments and help them build awareness and keep abreast of the latest development in the market. Through the Innovation and Technology Awards under the Civil Service Outstanding Service Award Scheme, bureaux and departments that employ innovation and technology proactively and extensively to provide quality services are recognised.
Highlights of Our Work and Activities
SIE Fund appoints the third batch of intermediaries to launch a new round of innovative programmes
Commissioned by the SIE Fund, the first "Pay-for-Success" project in Hong Kong achieves notable results
Secondary school students gain workplace experience through “Job Shadowing” supported by the Efficiency Office
Application for Subsidised Sale Flats Schemes
Citizens can submit applications via desktop and mobile devices, pay application fee online and receive acknowledgements by email.
Streamline the application for Places of Amusement Licences
The Leisure and Cultural Services Department (LCSD) has streamlined and standardised the application forms and documentation requirements for Places of Amusement Licences (applicable to Billiard Establishments, Public Bowling-alleys and Public Skating Rinks) in 2020 and 2021, which includes the merging of application forms, providing e-submission option and a checklist on the supporting documents required, thus reducing applicants’ time and administrative burden for the submissions.