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Efficiency Office

Accelerate innovation
for improvement of

services and operations
across the Government

Efficiency Office

Promote cross-sectoral collaboration between the
Government and stakeholders

to design and implement
better services for the community

Our Work

Highlights of Our Work and Activities

SIE Fund appoints the third batch of intermediaries to launch a new round of innovative programmes

The Social Innovation and Entrepreneurship Development Fund (SIE Fund) has recently appointed four organisations as the third batch of intermediaries to launch a new round of innovative programmes to provide support for more social entrepreneurs, thereby fostering the continuous development of the social innovation ecosystem. The four intermediaries appointed are Fullness Social Enterprises Society Ltd, the Hong Kong Council of Social Service, MakerBay Foundation Limited and Oxfam Hong Kong. It is expected that the four intermediaries will fund and incubate more than 240 innovative projects during the three-year engagement period. More information about their innovative programmes can be found on the SIE Fund website.

Citizen-centric Services

SIE Fund appoints the third batch of intermediaries to launch a new round of innovative programmes

22/03/2023
SIE Fund 10th Anniversary
Citizen-centric Services

SIE Fund 10th Anniversary
Secondary school students gain workplace experience through “Job Shadowing” supported by the Efficiency Office

For another year, the Efficiency Office (EffO) continued to support the programme of the Junior Achievement Hong Kong and helped 20 students from True Light Girls’ College understand their interests for planning their future studies and career pathways through job shadowing.

Job Shadowing

Secondary school students gain workplace experience through “Job Shadowing” supported by the Efficiency Office

03/03/2023
World Bank Group's Business Ready project

The Efficiency Office is responsible for liaising with the World Bank Group in relation to the Business Ready (B-READY) project.

Business Facilitation
The Efficiency Office Volunteer Team - Distribution of “Love Rice Boxes”

On 15 October 2023, the Efficiency Office Volunteer Team collaborated with social enterprise Gingko House to show our love and care to people in need.

Voluntary Work

The Efficiency Office Volunteer Team - Distribution of “Love Rice Boxes”

15/10/2023

Success Stories

Transformation of Building Plans Submission

Transformation of Building Plans Submission

The Buildings Department launched Stages 1 and 2 of the Electronic Submission Hub (ESH) in June 2022 and March 2023 respectively to provide a one-stop e-platform, operating 24x7, for receiving and processing building plans, documents and applications submitted under the Buildings Ordinance (Cap. 123).
Application for Subsidised Sale Flats Schemes

Application for Subsidised Sale Flats Schemes

Citizens can submit applications via desktop and mobile devices, pay application fee online and receive acknowledgements by email.
Streamline the application for Places of Amusement Licences

Streamline the application for Places of Amusement Licences

The Leisure and Cultural Services Department (LCSD) has streamlined and standardised the application forms and documentation requirements for Places of Amusement Licences (applicable to Billiard Establishments, Public Bowling-alleys and Public Skating Rinks) in 2020 and 2021, which includes the merging of application forms, providing e-submission option and a checklist on the supporting documents required, thus reducing applicants’ time and administrative burden for the submissions.
The Environmental Protection Department uses drone, robot and submarine to investigate water pollution issues

The Environmental Protection Department uses drone, robot and submarine to investigate water pollution issues

In combating illegal wastewater discharge into rivers, the enforcement work of the Environmental Protection Department (EPD) is facing the challenge that the enforcement officers need to visit the areas quickly where these activities are taking place, identify the source of pollution and collect evidence.
Retrieval and printing of electronic vaccination records

Retrieval and printing of electronic vaccination records

The Department of Health (DH) has enhanced its computer system, to allow one-stop retrieval and printing of electronic vaccination records under the Hong Kong Childhood Immunisation Programme (CIP)* by DH staff.

Facilitation measure for Places of Public Entertainment Licence

Facilitation measure for Places of Public Entertainment Licence

To facilitate the trades in organising temporary public entertainment events, Food and Environmental Hygiene Department, Buildings Department and Fire Services Department streamlined application arrangements.
Application for Financial Assistance Schemes

Application for Financial Assistance Schemes

The Working Family and Student Financial Assistance Agency (WFSFAA) has launched a number of new initiatives and streamlining measures in recent years. These measures aim at improving government services by widening the adoption of technology with a view to enhancing convenience, efficiency and transparency in public service delivery.
Enhancement of Online Licensing Services for Liquor Licences

Enhancement of Online Licensing Services for Liquor Licences

With the launch of the one-stop personalised digital services platform “iAM Smart”, the Liquor Licensing Board has further enhanced the electronic licensing services for liquor licences.
One-stop services at Tuen Mun Regional Office

One-stop services at Tuen Mun Regional Office

The Immigration Department (ImmD) established a 4-storey regional office at the Tuen Mun Siu Lun Government Complex in March 2021 to provide one-stop services for different types of personal documentation applications. The services range from registration of birth and marriage to applications for Hong Kong identity card, various travel documents and also, extension of stay applications from both Hong Kong residents and visitors, most of which used to be offered only at offices outside Tuen Mun.
The Architectural Services Department uses artificial intelligence and drone to support external wall inspection for Government buildings

The Architectural Services Department uses artificial intelligence and drone to support external wall inspection for Government buildings

Being responsible for providing preventive maintenance services for over 8,000 government buildings, the Architectural Services Department (ArchSD) inspects the external walls of buildings for cracks and other defects. The work requires substantial manual efforts and consumes a lot of resources. For those tall buildings located in high building density area, the Department may need to set up scaffolds or use suspended working platforms to conduct close examination, which are costly and prone to safety risks for the staff working at height. In addition, the increasing number of aged government buildings puts pressure on ArchSD’s manpower.
Extension of validity period of licence

Extension of validity period of licence

Under Telecommunications Ordinance (Cap. 106), Services-based Operators are required to obtain a licence if they wish to operate telecommunications means and make use of the networks of the licensed facility-based operators to provide public telecommunications services.
The Environmental Protection Department uses acoustic camera to locate fixed noise source

The Environmental Protection Department uses acoustic camera to locate fixed noise source

In the complex environment with many high-rise buildings in Hong Kong, noise is often of multiple types and sources, and it is never easy to quickly identify the target noise being complained about. In the past, investigating complex cases of industrial and commercial noise sources, such as the noise from chillers, radiators, ventilation fans or pumps, often required several teams of investigators to search for multiple days.
The Environmental Protection Department uses drones in combatting illegal deposition of waste and landfilling activities

The Environmental Protection Department uses drones in combatting illegal deposition of waste and landfilling activities

In combating illegal wastewater discharge into rivers, the enforcement work of the Environmental Protection Department (EPD) is facing the challenge that the enforcement officers need to visit the areas quickly where these activities are taking place, identify the source of pollution and collect evidence.
Centralised Explosives Licensing And Management System

Centralised Explosives Licensing And Management System

The user-centric system provides useful and thoughtful features for trade’s convenience.
Application for HKSAR Passport at the Self-service Kiosks

Application for HKSAR Passport at the Self-service Kiosks

The Immigration Department (ImmD) has introduced travel document submission kiosks at the Immigration Headquarters and immigration branch offices since May 2019. Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity authentication, photo-taking, data entry and electronic payment without making a prior appointment.
Application for Temporary Storage Service for Cremains

Application for Temporary Storage Service for Cremains

The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for initial application, extending the period of temporary storage and retrieval of cremains.