Citizen-centric Services: 1823

Citizen-centric Services: 1823

How can you get information or report issues on public services easily and receive due attention? “1823” is a service that the Efficiency Office has been providing to help answer this question.


"1823" provides a round-the-clock, one-stop contact point to answer general enquiries for a wide range of departments and receive complaints and suggestions about any government service.

Round-the-clock and one-stop contact point

Answering general enquiries for a wide range of departments

Receiving complaints and suggestions about government service

1823 Chatbot to answer simple public enquiries

1823’s Vision and Goals

The Story of 1823

When you want to report a slanting tree or enquire about the application procedures for a driving license, you do not need to identify the responsible department. Just contact 1823.

This direct and single point of contact is made possible through effective knowledge management.

Departments’ information is pooled and organised according to the needs of citizens, which enables our staff to provide consistent and accurate information to the public promptly.

“1823” now provides a round-the-clock one-stop service to answer enquiries for over 20 departments and to receive complaints about any area of government services.

For enquiries regarding departments not covered by “1823”, relevant contact information will be given.

“1823” is an effective platform to ensure complaints that involve different departments are acted on properly.

It also provides a single point of contact, easy communication, recording and tracking for each complaint.

Want to know more about us? Come and visit us at  

You may also contact us via any channel as stated in