Application for HKSAR Passport at the Self-service Kiosks
- Management Consultancy
- Immigration Department
- Streamlining of Government Services Programme
The Immigration Department (ImmD) has introduced travel document submission kiosks at the Immigration Headquarters and immigration branch offices since May 2019. Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity authentication, photo-taking, data entry and electronic payment without making a prior appointment.
In addition, citizens are no longer required to furnish supporting documents issued by ImmD in their applications for HKSAR passport as ImmD will verify the information on birth, marriage and adoption from its own records. This brings more convenience to citizens and at the same time, enhances the work efficiency in case assessment.
This streamlining measure under the Programme will bring improvements around the following areas:
Streamlining Business Processes
Reducing Documentation Requirements
Improving Service Channels
