Management Consultancy

Management Consultancy

As management consultants, we help policy bureaux and departments find opportunities for improvement, facilitate and implement change, and accelerate innovation and technology adoption for better services.

Overview of Our Work

Overview of Our Work

Types of consultancies include business process re‑engineering, departmental management reviews, organisational review, performance measurement, design thinking, knowledge management, information technology application studies, streamlining of government services and review on business facilitation.

Implemented Programmes

Streamlining of Government Services Programme

“Streamlining of Government Services” Programme

The “Streamlining of Government Services” Programme aims to improve government services involving applications and approvals through streamlining business processes and widening the adoption of technology on a continuous basis with a view to improving their convenience, efficiency and transparency.

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Be the Smart Regulator Programme

“Be the Smart Regulator” Programme

The “Be the Smart Regulator” Programme aims to improve the efficiency, transparency and business-friendliness of licensing regime, with a view to relieving the compliance costs and administrative burdens of business sectors.

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Types of Consultancies

Business Process Re‑engineering

Business Process Re‑engineering

Business process re‑engineering is a means of improving the effectiveness of public services as public needs and expectations change over time, and as innovation in process and technology provides opportunities for changing the way services are delivered.

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Organisational Review

Organisational Review

As organisations develop over time they tend to codify existing practices and acquire new responsibilities. External conditions change leading to changes in demand or changes in expectations about services that the organisation may not be well adapted to meet.

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Performance Measurement

Performance Measurement

The aim of performance measurement is to provide users of public services with information about the service standards, and enable the providers of public services to identify the service quality or areas that should be maintained or improved. Identification of indicators that reflect real value to service users and enable providers to learn and take effective action requires careful thought and regular reflection.

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Design Thinking

Design Thinking

Design thinking is a structured and collaborative process to engage staff and multiple stakeholders to co-create services and improve service experience. The effective application of design thinking in the delivery of public services would further enhance service quality and efficiency, and meet the public needs.

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Change Management

Change Management

Bureaux and departments (B/Ds) adopt innovation and technology, re-engineer their process, re-structure their organisation, etc. to improve service delivery. However, these actions alone may not be sufficient. It takes the staff affected to actually embrace and adopt the changes that are required for achieving the intended results and outcomes. It is critical that the people side of change is carefully and properly managed right from the beginning of a project.

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Knowledge Management

Knowledge Management

Knowledge is a valuable asset of the Government. It plays a critical role in decision-making, operation and development of the Government. By taking a systematic approach in knowledge management, bureaux and departments (B/Ds) can acquire or create useful knowledge and make it available to the right staff at the right time to improve effectiveness and efficiency. It can also increase B/Ds’ capacity to learn, innovate, and deliver quality public services.

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Other Support

General Management Consultancy Support

General Management Consultancy Support

Social and economic development is leading to new needs and demands, and thus new expectations toward public service. Faced with these challenges, government bureaux and departments have been striving for continuous improvement in their operations and deliverables. In the process, external resources in the form of management consultancy service are sometimes drawn in.

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