Launched in 2019, the "Streamlining of Government Services" (SGS) Programme aims to improve government services involving applications and approvals through streamlining business processes and widening the adoption of technology on a continuous basis with a view to improving their convenience, efficiency and transparency.
Application for Financial Assistance Schemes
The Working Family and Student Financial Assistance Agency (WFSFAA) has launched a number of new initiatives and streamlining measures in recent years. These measures aim at improving government services by widening the adoption of technology with a view to enhancing convenience, efficiency and transparency in public service delivery.
One-stop services at Tuen Mun Regional Office
The Immigration Department (ImmD) established a 4-storey regional office at the Tuen Mun Siu Lun Government Complex in March 2021 to provide one-stop services for different types of personal documentation applications. The services range from registration of birth and marriage to applications for Hong Kong identity card, various travel documents and also, extension of stay applications from both Hong Kong residents and visitors, most of which used to be offered only at offices outside Tuen Mun.
In 2022-23, 38 bureaux and departments have proposed a total of 78 streamlining measures under the SGS Programme, entailing 161 government services with an estimated total annual transaction volume of 47 million.
Annual transaction volume
The streamlining measures under the SGS Programme will bring improvements around the following areas:
Most of the measures proposed in 2021-22 focused on improving service channels (60%), followed by streamlining business processes (41%), strengthening communications (24%) and reducing documentation requirements (21%)(Note). Of all the measures, 82% involves the adoption of technology.
(Note: Figures do not add up to 100% as one measure may contribute to one or multiple improvement areas.)
Streamlining Business Processes
Reducing Documentation Requirements
Improving Service Channels
Benefits to both the Government and the public
Most of the measures proposed by bureaux and departments are expected to bring service convenience (88%) to the public, followed by improved efficiency (58%) and transparency (14%) (Note).
(Note: Figures do not add up to 100% as one measure may contribute to one or multiple benefits.)
Business Matching 2022
In collaboration with the Hong Kong Science and Technology Parks Corporation and the Cyberport, we have identified a number of I&T solutions offered by technology ventures pertinent to the wider digitisation of government services. In this connection, a series of online business matching sessions customised for the needs of bureaux and departments under the "Be the Smart Regulator Programme" were conducted in February and March 2022, attracting over 580 participants from 28 bureaux and departments joining the event to keep abreast of the latest I&T solutions in the market that may be adopted to enhance the delivery of public services.
Innovation and Technology (I&T) Solution Day 2021
Co-organised by the Efficiency Office and the Hong Kong Science and Technology Parks Corporation, the I&T Solution Day 2021 aims to introduce and demonstrate to bureaux/departments various market-ready I&T solutions, showcase advanced technologies and their potential applications to enhance public service delivery. Innovation leaders from the Office of the Government Chief Information Officer, the Electrical and Mechanical Services Department and the Immigration Department also shared their valuable experience and insights on implementation of e-initiatives and journey of digital transformation.Know More