The aim of performance measurement is to provide users of public services with information about the service standards and enable the providers of public services to identify the service quality or areas that should be maintained or improved. Identification of indicators that reflect real value to service users and enable providers to learn and take effective action requires careful thought and regular reflection.
Over the years, we have taken a number of steps to help bureaux and departments develop effective performance measurement, including giving advice on setting up vision, mission and values statements, launching performance pledges, sharing best practices in performance management through workshops and reports and by publishing guidelines, etc.
