Success Stories

Success Stories

Over the years, we have collaborated with various policy bureaux and departments, in areas including streamlining of services, business process re‑engineering, organisational review, application of design thinking, change management, knowledge management, business facilitation, as well as I&T adoption, successfully helping them design and implement measures that provide more efficient and convenient public services for the citizens.

  • Business Facilitation

Centralised Explosives Licensing And Management System

“The user-centric system provides useful and thoughtful features for trade’s convenience.”

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  • Business Facilitation

Digital Log-books System for Lifts and Escalators

“The Electrical and Mechanical Services Department (EMSD) has developed the Digital Log-books System for Lifts and Escalators to enable Responsible Persons, the trade and EMSD to ubiquitously record, manage and analyse lift/escalator data. Analysis of collected data supports formulation of safety measures and policies by EMSD.”

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  • Management Consultancy

Transformation of Building Plans Submission

“The Buildings Department launched Stages 1 and 2 of the Electronic Submission Hub (ESH) in June 2022 and March 2023 respectively to provide a one-stop e-platform, operating 24x7, for receiving and processing building plans, documents and applications submitted under the Buildings Ordinance (Cap. 123).”

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  • Business Facilitation

Facilitation measure for Places of Public Entertainment Licence

“To facilitate the trades in organising temporary public entertainment events, Food and Environmental Hygiene Department, Buildings Department and Fire Services Department streamlined application arrangements.”

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  • Business Facilitation

Streamline the application for Places of Amusement Licences

“The Leisure and Cultural Services Department (LCSD) has streamlined and standardised the application forms and documentation requirements for Places of Amusement Licences (applicable to Billiard Establishments, Public Bowling-alleys and Public Skating Rinks) in 2020 and 2021, which includes the merging of application forms, providing e-submission option and a checklist on the supporting documents required, thus reducing applicants’ time and administrative burden for the submissions.

Besides, the LCSD also relaxes the specification requirements of moveable furniture items on layout plans. This reduces the need for applicants to submit alteration applications, hence saving the administrative efforts for the trades and the Government on handling the alteration applications.”

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  • Management Consultancy

Application for Financial Assistance Schemes

“The Working Family and Student Financial Assistance Agency (WFSFAA) has launched a number of new initiatives and streamlining measures in recent years. These measures aim at improving government services by widening the adoption of technology with a view to enhancing convenience, efficiency and transparency in public service delivery.”

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  • Business Facilitation

Enhancement of Online Licensing Services for Liquor Licences

“With the launch of the one-stop personalised digital services platform “iAM Smart”, the Liquor Licensing Board has further enhanced the electronic licensing services for liquor licences.”

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  • Management Consultancy

One-stop services at Tuen Mun Regional Office

“The Immigration Department (ImmD) established a 4-storey regional office at the Tuen Mun Siu Lun Government Complex in March 2021 to provide one-stop services for different types of personal documentation applications. The services range from registration of birth and marriage to applications for Hong Kong identity card, various travel documents and also, extension of stay applications from both Hong Kong residents and visitors, most of which used to be offered only at offices outside Tuen Mun.”

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses drone, robot and submarine to investigate water pollution issues

“In combating illegal wastewater discharge into rivers, the enforcement work of the Environmental Protection Department (EPD) is facing the challenge that the enforcement officers need to visit the areas quickly where these activities are taking place, identify the source of pollution and collect evidence.

Making use of the next-generation of smart technologies and integrating the existing enforcement skills with innovative technology, we have tried to overcome some physical barricades which cannot be coped with by conventional means.”

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  • Promotion of I&T Adoption in the Government

The Architectural Services Department uses artificial intelligence and drone to support external wall inspection for Government buildings

“Being responsible for providing preventive maintenance services for over 8,000 government buildings, the Architectural Services Department (ArchSD) inspects the external walls of buildings for cracks and other defects. The work requires substantial manual efforts and consumes a lot of resources. For those tall buildings located in high building density area, the Department may need to set up scaffolds or use suspended working platforms to conduct close examination, which are costly and prone to safety risks for the staff working at height. In addition, the increasing number of aged government buildings puts pressure on ArchSD’s manpower.”

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  • Business Facilitation

Extension of validity period of licence

“Under Telecommunications Ordinance (Cap. 106), Services-based Operators are required to obtain a licence if they wish to operate telecommunications means and make use of the networks of the licensed facility-based operators to provide public telecommunications services.”

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses acoustic camera to locate fixed noise source

“In the complex environment with many high-rise buildings in Hong Kong, noise is often of multiple types and sources, and it is never easy to quickly identify the target noise being complained about. In the past, investigating complex cases of industrial and commercial noise sources, such as the noise from chillers, radiators, ventilation fans or pumps, often required several teams of investigators to search for multiple days.”

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses drones in combatting illegal deposition of waste and landfilling activities

“Illegal deposition of construction and demolition (C&D) waste and landfilling activities in rural areas not only damage land condition but also adversely affect the environment, especially at the “Conservation Area” and “Site of Special Scientific Interest”. The Environmental Protection Department (EPD) discovered that some recidivistic polluters began to arrange observers and even installed CCTVs at tactical locations, helping offenders to escape from the scene before the arrival of enforcement officers."

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  • Business Facilitation

Centralised Explosives Licensing And Management System

“The user-centric system provides useful and thoughtful features for trade’s convenience.”

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  • Management Consultancy

Application for HKSAR Passport at the Self-service Kiosks

“Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity authentication, photo-taking, data entry and electronic payment without making a prior appointment."

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  • Management Consultancy

Application for Subsidised Sale Flats Schemes

“The Hong Kong Housing Authority (HA) has developed an electronic platform for receiving applications for various subsidised sale flats schemes, including the Home Ownership Scheme (HOS), White Form Secondary Market Scheme (WSM) and Green Form Subsidised Home Ownership Scheme since the second quarter of 2019. Citizens can submit applications via desktop and mobile devices, pay application fee online and receive acknowledgements by email. In addition, with streamlined business processes, white form applicants can concurrently apply for subsidised sale flats under the HOS and WSM using the same form while Green form applicants can indicate in the application form their consent to carry over their application information to the next subsidised sale flats exercise in case of unsuccessful application without having to submit an application again.” Know More

  • Management Consultancy

Application for Temporary Storage Service for Cremains

“The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for initial application, extending the period of temporary storage and retrieval of cremains. Applicants are no longer required to make payments in-person at Cemeteries and Crematoria (C&C) Offices and submit application forms for the latter two steps. Instead, an online channel has been introduced for applicants to make payment using credit card and PPS. For cremains retrieval, applicants only need to make an appointment by phone and bring along the required documents to relevant C&C Office on the appointed date.”

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  • Management Consultancy

Retrieval and printing of electronic vaccination records

“The Department of Health (DH) has enhanced its computer system, to allow one-stop retrieval and printing of electronic vaccination records under the Hong Kong Childhood Immunisation Programme (CIP)* by DH staff. The enhanced system offers a centralised web portal for retrieving complete vaccination records which is conducive to efficient prevention and control of infectious diseases. Applicants are no longer required to approach DH service units separately, i.e. Family Health Service, Student Health Service and the School Immunisation Teams, to obtain a complete set of CIP vaccination records. ”

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