Success Stories

“Being responsible for providing preventive maintenance services for over 8,000 government buildings, the Architectural Services Department (ArchSD) inspects the external walls of buildings for cracks and other defects. The work requires substantial manual efforts and consumes a lot of resources. For those tall buildings located in high building density area, the Department may need to set up scaffolds or use suspended working platforms to conduct close examination, which are costly and prone to safety risks for the staff working at height. In addition, the increasing number of aged government buildings puts pressure on ArchSD’s manpower.”

“Under Telecommunications Ordinance (Cap. 106), Services-based Operators are required to obtain a licence if they wish to operate telecommunications means and make use of the networks of the licensed facility-based operators to provide public telecommunications services.”

“In the complex environment with many high-rise buildings in Hong Kong, noise is often of multiple types and sources, and it is never easy to quickly identify the target noise being complained about. In the past, investigating complex cases of industrial and commercial noise sources, such as the noise from chillers, radiators, ventilation fans or pumps, often required several teams of investigators to search for multiple days.”

“Illegal deposition of construction and demolition (C&D) waste and landfilling activities in rural areas not only damage land condition but also adversely affect the environment, especially at the “Conservation Area” and “Site of Special Scientific Interest”. The Environmental Protection Department (EPD) discovered that some recidivistic polluters began to arrange observers and even installed CCTVs at tactical locations, helping offenders to escape from the scene before the arrival of enforcement officers."

“The user-centric system provides useful and thoughtful features for trade’s convenience.”

“Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity authentication, photo-taking, data entry and electronic payment without making a prior appointment."

“The Hong Kong Housing Authority (HA) has developed an electronic platform for receiving applications for various subsidised sale flats schemes, including the Home Ownership Scheme (HOS), White Form Secondary Market Scheme (WSM) and Green Form Subsidised Home Ownership Scheme since the second quarter of 2019. Citizens can submit applications via desktop and mobile devices, pay application fee online and receive acknowledgements by email. In addition, with streamlined business processes, white form applicants can concurrently apply for subsidised sale flats under the HOS and WSM using the same form while Green form applicants can indicate in the application form their consent to carry over their application information to the next subsidised sale flats exercise in case of unsuccessful application without having to submit an application again.” Know More

“The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for initial application, extending the period of temporary storage and retrieval of cremains. Applicants are no longer required to make payments in-person at Cemeteries and Crematoria (C&C) Offices and submit application forms for the latter two steps. Instead, an online channel has been introduced for applicants to make payment using credit card and PPS. For cremains retrieval, applicants only need to make an appointment by phone and bring along the required documents to relevant C&C Office on the appointed date.”

“The Department of Health (DH) has enhanced its computer system, to allow one-stop retrieval and printing of electronic vaccination records under the Hong Kong Childhood Immunisation Programme (CIP)* by DH staff. The enhanced system offers a centralised web portal for retrieving complete vaccination records which is conducive to efficient prevention and control of infectious diseases. Applicants are no longer required to approach DH service units separately, i.e. Family Health Service, Student Health Service and the School Immunisation Teams, to obtain a complete set of CIP vaccination records. ”