Success Stories

Success Stories

Over the years, we have collaborated with various policy bureaux and departments, in areas including streamlining of services, business process re‑engineering, organisational review, application of design thinking, change management, knowledge management, business facilitation, as well as I&T adoption, successfully helping them design and implement measures that provide more efficient and convenient public services for the citizens.

  • Business Facilitation

Centralised Explosives Licensing And Management System

"The user-centric system provides useful and thoughtful features for trade’s convenience."

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  • Business Facilitation

Facilitating Services Trade by Implementing Domestic Regulation (DR) Disciplines - Use of Technology

“With effect from 27 February 2024, a new set of DR disciplines under the World Trade Organization (WTO) aiming to facilitate services trade has come into...

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  • Digital Government

Digital Log-books System for Lifts and Escalators

“The Electrical and Mechanical Services Department (EMSD) has developed the Digital Log...

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  • Digital Government

Transformation of Building Plans Submission

"The Buildings Department launched Stages 1 and 2 of the Electronic Submission Hub (ESH) in June 2022 and March 2023 respectively to provide a one-stop e-platform, operating 24x7"

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  • Business Facilitation

Facilitation measure for Places of Public Entertainment Licence

“To facilitate the trades in organising temporary public entertainment events, Food and Environmental Hygiene...

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  • Digital Government

Streamline the application for Places of Amusement Licences

"The Leisure and Cultural Services Department (LCSD) has streamlined and standardised the application forms and documentation requirements for Places of Amusement Licences"

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  • Digital Government

Application for Financial Assistance Schemes

"The Working Family and Student Financial Assistance Agency (WFSFAA) has launched a number of new initiatives and"

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  • Digital Government

Enhancement of Online Licensing Services for Liquor Licences

"With the launch of the one-stop personalised digital services platform “iAM Smart”, the Liquor Licensing Board has further"

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  • Management Consultancy

One-stop services at Tuen Mun Regional Office

"The Immigration Department (ImmD) established a 4-storey regional office at the Tuen Mun Siu Lun Government Complex in March 2021 to provide one-stop services for different types of personal documentation applications.

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses drone, robot and submarine to investigate water pollution issues

"In combating illegal wastewater discharge into rivers, the enforcement work of the Environmental Protection...

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  • Promotion of I&T Adoption in the Government

The Architectural Services Department uses artificial intelligence and drone to support external wall inspection for Government buildings

"Being responsible for providing preventive maintenance services for over 8,000 government buildings, the Architectural Services"

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  • Business Facilitation

Extension of validity period of licence

"Under Telecommunications Ordinance (Cap. 106), Services-based Operators are required to obtain a licence if they wish to"

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses acoustic camera to locate fixed noise source

"In the complex environment with many high-rise buildings in Hong Kong, noise is often of multiple types and sources, and it is neve"

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  • Promotion of I&T Adoption in the Government

The Environmental Protection Department uses drones in combatting illegal deposition of waste and landfilling activities

"Illegal deposition of construction and demolition (C&D) waste and landfilling activities in rural areas not only damage land condition"

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  • Management Consultancy

Application for HKSAR Passport at the Self-service Kiosks

"Citizens may submit their passport applications at the self-service kiosks equipped with functions of identity...

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  • Management Consultancy

Application for Subsidised Sale Flats Schemes

The Hong Kong Housing Authority (HA) has developed an electronic platform for receiving applications for various subsidised sale flats schemes, including the Home Ownership Scheme (HOS), White Form Secondary Market Scheme (WSM) and Green Form Subsidised Home Ownership Scheme...

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  • Digital Government

Application for Temporary Storage Service for Cremains

"The Food and Environmental Hygiene Department (FEHD) has simplified the application procedures for initial application, extending the period of temporary storage and retrieval of cremains. Applicants are no longer required to make payments in-person at Cemeteries and Crematoria (C&C)"

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  • Management Consultancy

Retrieval and printing of electronic vaccination records

"The Department of Health (DH) has enhanced its computer system, to allow one-stop retrieval and printing of electroni"

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