Public Sector Reform

Governments worldwide are striving to improve public service through public sector reform and service innovations. Below are local and overseas examples of agencies working in this aspect.

How the Hong Kong Government and the civil service team are delivering excellent service to the people is illustrated by stories about departmental projects and civil servants from different grades and departments

It identifies reform opportunities for the government sector workforce and advises the government on policy innovations and strategy in those areas of reform.

The responsibility of the Ministry includes public-private collaboration, management and quality improvement, and benchmarking / performance. Details of initiatives in this regard are covered in the annual National Reform Programme (please refer to chapter 4 of the 2016 edition).

It is a collaborative venture by Danish government agencies for co-creating new solutions to address social issues. It is committed to offering advice to institutions both within and outside Denmark.

It drives an ongoing process of modernization in the public administration, open government and service efficiency

Its role includes promoting the spirit of service, facilitating collaboration among service agencies, identifying and developing high-calibre leaders, giving advice on the design and capability of public services.

It works in partnership with HM Treasury and government departments. It aims to save public spending, transform the ways public services are delivered, improve user experience and support UK’s growth.

It oversees and coordinates the Federal procurement policy, performance and personnel management, information technology and financial management in order to improve service delivery.

The White House organised the forum in March 2010 to share business best practices and ideas on leveraging technology to streamline Federal operations, improve customer service, and maximize technology return on investment.

It champions changes in public service, promotes best practice, sets out policies to develop leadership in public service, as well as proposes solutions to long-term strategic issues.

PS21 is a movement involving public service officers in Singapore. By encouraging officers to act as agents of change, it aims to build a public service that is well-equipped for change.

Social Innovation

In addition to implementing reform, many public service agencies are also embarking on social innovation as a new approach to tackle social problems.

It is a social innovation group with a mission to mobilise and utilise people’s knowledge for innovations that can tackle social problems, in particular those arising during the transition to a knowledge-driven society.

As an innovation unit spun off from the Efficiency and Reform Group, it is dedicated to supporting ideas that can help improve people’s lives. Its support includes grant funding, direct investment or challenge prizes.