Streamlining of Government Services Programme - List of completed streamlining measures in 2019-20

As at 31 March 2020, 25 B/Ds completed the implementation of 39 streamlining measures, bringing benefits in the following areas:

Efficiency

Shortened processing time

Reduced manpower efforts

Reduced administrative costs

Convenience

Increased ease of accessibility

Saved resources of applicants

Higher customer satisfaction

Transparency

Improved transparency

Greater public accountability

Details of the streamlining measures

Customs and Excise Department (C&ED)

Streamlining Measures	Benefit(s)
Launch e-service under the Trade Single Window for the following services – Authorisation to Import / Export Controlled Chemicals Removal Permit for Controlled Chemicals in Transhipment
Provide e-submission via the GovHK Form System for the following services – Approval of the Commissioner of Customs & Excise for premises and containers in which substances specified in Schedule 1 or 2 of the Control of Chemicals Ordinance (Cap. 145) are stored or kept Licence under Control of Chemicals Ordinance

Census and Statistics Department (C&SD)

Streamlining Measures	Benefit(s)
Streamline the procedures of refund application for imports and exports declaration charge, clothing industry training levy and penalty charge

Civil Aviation Department (CAD)

Streamlining Measures	Benefit(s)
Provide e-submission for application for guided tour of the CAD Aviation Education Path

Department of Health (DH)

Streamlining Measures	Benefit(s)
Enhance the Internet Service for the System for Managing the Assessment of Student Health for parents and students to view personal health assessment findings and recommendations
Enhance the Clinical Information Management System to allow retrieval and printing of electronic vaccination record

Drainage Services Department (DSD)

Streamlining Measures	Benefit(s)
Provide web application form for visit to DSD’s sewage treatment and flood prevention facilities
Provide editable PDF application form for technical audit of drainage / water supply connection works carried out by a member of the public
Provide editable PDF application form for refund of sewage charge

Electrical and Mechanical Services Department (EMSD)

Streamlining Measures	Benefit(s)
Develop e-application functions to EMSD mobile app for enrolment of continuing professional development training courses for registered electrical workers
Simplify the form-filling and reduce the supporting documents for the submissions and applications relating to Liquefied Petroleum Gas (LPG) vehicle trade

Environment Bureau (ENB) / Environmental Protection Department (EPD)

Streamlining Measures	Benefit(s)
Provide e-submission of application for the Pilot Green Transport Fund

Food and Environmental Hygiene Department (FEHD)

Streamlining Measures	Benefit(s)
Simplify application processes of the application for temporary storage service for cremains
Develop online payment platform for the application for temporary storage service for cremains
Establish performance pledge and notify applicant of the result of the approval of goods vehicles for transportation of imported chilled meat / poultry / game meat from the Mainland

Government Logistics Department (GLD)

Streamlining Measures	Benefit(s)
Automate the result notification for inclusion in the supplier lists

Government Property Agency (GPA)

Streamlining Measures	Benefit(s)
Provide result notification to the applicants for inclusion in the invitation lists for revenue contracts

Home Affairs Department (HAD)

Streamlining Measures	Benefit(s)
Provide balloting result of the use of facilities in community halls / centres in HAD website

Hong Kong Housing Authority (HA) / Housing Department (HD)

Streamlining Measures	Benefit(s)
Implement online application for Subsidised Sale Flats Schemes (SSFS)
Develop mobile applications to enhance – site supervision in HA’s new public housing developments, and; housing management

Hong Kong Police Force (HKPF)

Streamlining Measures	Benefit(s)
Publish frequently asked questions (FAQs) and sample forms for certificate of no criminal conviction, criminal conviction data access requests and arms and ammunition related applications

Immigration Department (ImmD)

Streamlining Measures	Benefit(s)
Waive submission of supporting documents issued by ImmD for Hong Kong Special Administrative Region passport applications

Intellectual Property Department (IPD)

Streamlining Measures	Benefit(s)
Automate the handling of cases in quasi-judicial proceedings
Automate the process for obtaining copies / certified copies relating to trade marks, patents and designs

Inland Revenue Department (IRD)

Streamlining Measures	Benefit(s)
Provide editable and QR code enabled PDF application form for the issue of a notice of no objection to a company being deregistered
Develop e-stamping of share transfer documents for off-exchange transactions
Enhance the requirement specifications for submission of computerised IR56B records which allow employers to submit all kinds of IR56B (i.e. original / additional / replacement / supplementary) data files in XML format through their self-developed software

Innovation and Technology Commission (ITC)

Streamlining Measures	Benefit(s)
Implement e-submission for all applications under the Reindustrialisation and Technology Training Programme

Leisure and Cultural Services Department (LCSD)

Streamlining Measures	Benefit(s)
Provide online patron registration for an e-account of the Hong Kong public libraries for online reading

Labour Department (LD)

Streamlining Measures	Benefit(s)
Provide information and simplify existing application form for replacement of lost mandatory basic safety training certificates

Land Registry (LR)

Streamlining Measures	Benefit(s)
Provide online search facility of property reference number of land registers on Integrated Registration Information System Online Services website

Office of the Government Chief Information Officer (OGCIO)

Streamlining Measures	Benefit(s)
Reduce the number of supporting documents to be submitted at the application stage for Analyst / Programmer II and Computer Operator II recruitment

Social Welfare Department (SWD)

Streamlining Measures	Benefit(s)
Develop e-platform for the public to register as volunteers and volunteer movement participating organisations

Transport Department (TD)

Streamlining Measures	Benefit(s)
Revamp the webpage of online services for personalised vehicle registration marks
Enhance the online application for a certificate of particulars of motor vehicle

Working Family and Student Financial Assistance Agency (WFSFAA)

Streamlining Measures	Benefit(s)
Provide e-submission system for the applications for the Extended Non-means-tested Loan Scheme
Provide e-submission services to applicants under the Working Family Allowance Scheme and Individual-based Work Incentive Transport Subsidy Scheme

Water Supplies Department (WSD)

Streamlining Measures	Benefit(s)
Accept payment for fees and charges by Faster Payment System (FPS)
Provide e-application for participating in the Quality Water Supply Schemes for Buildings