Streamlining of Government Services Programme - List of completed streamlining measures in 2020-21
As at 31 March 2021, 33 B/Ds completed the implementation of 68 streamlining measures, bringing benefits in the following areas:
Efficiency
Shortened processing time
Reduced manpower efforts
Reduced administrative costs
Convenience
Increased ease of accessibility
Saved resources of applicants
Higher customer satisfaction
Transparency
Improved transparency
Greater public accountability
Details of the streamlining measures
| Streamlining Measures | Benefit(s) |
|---|---|
| Develop online system for submission of mainland fishermen deckhand quota application |
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| Reduce information required for application for renewal of multi-entry pass to Hong Kong Wetland Park |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Utilise data analytics to identify shop owners / tenants and enhance their awareness of Signboard Control System and Signboard Validation Scheme |
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| Streamlining Measures | Benefit(s) |
|---|---|
Provide e-submission for applications for –
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide application form and application procedures for 20% sample listing from the Central Register of Establishments on C&SD website and enhance the promotion of this service |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Enhance e-application for visit to CAD Aviation Education Path by real-time display of available sessions for guided tour |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide step-by-step demonstration video for e-submission of Deregistration of Private Company or Company Limited by Guarantee |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Implement electronic health declaration for all inbound travellers and generate quarantine order based on information provided |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide an option for applicant to use email for communication for technical audit of drainage / water supply connection works carried out by a member of the public |
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| Process sewage charge refund via systemic electronic workflow and WSD’s Customer Care and Billing System |
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| Provide editable PDF application form for reassessment of Chemical Oxygen Demand values for reduction of Trade Effluent Surcharge rate |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Enhance the function of EMSD mobile applications by providing information of courses organised by Recognised Trainers to registered electrical workers |
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| Digitalise examination reports for taking-over of maintenance of lifts and escalators and streamline submission arrangement via e-platform |
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| Develop an e-platform to support the end-to-end processing of submissions to Safety and Security Coordinating Committee and Trackside Safety and Security Committee |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Enhance online application system of non-road mobile machinery to allow batch application |
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| Simplify application documents for Recycling Fund |
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| Extend the validity of the registration as scrapping companies under the ex-gratia payment scheme for phasing out Euro IV diesel commercial vehicles until the end of the scheme in 2027 and obviate the need for annual renewal |
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| Provide e-submission for (i) registration of regulated electrical equipment (REE) suppliers; (ii) registered suppliers to submit quarterly returns and annual audit reports and requests for recycling labels; and (iii) endorsement of REE sellers’ removal service plan |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide QR codes on the explanatory notes of fire safety direction / improvement direction to allow owner / occupier of target buildings to access essential information |
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| Provide QR codes on application forms of community education courses to allow users to access relevant course information |
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| Provide QR codes on fire safety pamphlets to allow users to access supplementary information or relevant video |
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| Re-locate the Annual Inspection Certificates template and guidance notes on the same FSD webpage and specify the means of submission |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide additional payment option for applicants who advertise public notices on Government Gazette |
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| Establish performance target for processing of applications for inclusion in GLD supplier lists |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide e-application platform for application of location filming at sites controlled by GPA, revise application form to elaborate payment method and establish performance pledge |
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| Provide e-application platform for application of inclusion in GPA invitation lists for revenue contract, specify use of fax and email as additional means of submission and result notification, and establish performance pledge |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Develop Easy Form Filling for Public Rental Housing Application |
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| Provide e-notification of balloting results to online applicants applying for Subsidised Sale Flats Schemes |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Adopt iAM Smart on the Friends of the Observatory enrolment form |
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| Update the paper form to align with the e-form and encourage the existing Friends of the Observatory members and new applicants to opt for e-channel for communication |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide drop boxes in 10 selected police stations to facilitate the submission of application for lion dance / dragon dance / unicorn dance permits |
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| Send notification email / SMS to sexual conviction record check applicants once the result is available |
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| Provide e-application service for Lion Dance / Dragon Dance / Unicorn Dance Permit |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide self-service submission and collection kiosks for Hong Kong Special Administrative Region passport applications |
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| Establish Tuen Mun Regional Office to provide one-stop services |
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| Provide online application for Immigration Arrangements for Non-local Graduates (IANG) and interim extension of stay on student condition to await graduation result for subsequent application under IANG |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide telephone conferencing as an alternative mode to physical hearings conducted in IPD’s premises where circumstances are appropriate |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide instant registration of eTAX account by iAM Smart users with no IRD tax files |
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| Enhance e-stamping system for stamping of cases involving voluminous share transfer documents (bulk cases) for off-exchange transactions |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Revamp the website of the Innovation and Technology Fund |
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| Merge Researcher Programme and Postdoctoral Hub to become Research Talent Hub and introduce additional performance pledges |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Review existing working procedure for processing of factory canteen waiver applications |
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| Streamline the processing of application for Short Term Waiver |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide e-application form for enrolment to school arts education programmes |
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| Provide e-payment for applicants of community recreation and sports programme via Leisure Link e-Services System |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Enhance the understanding of employers about the requirement of Supplementary Labour Scheme by improving the application form and Points to Note |
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| Provide built-in intelligence on Interactive Employment Service website to facilitate data input and screen out irregular vacancy information |
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| Enhance the user-friendliness of Mandatory Safety Training webpage on LD’s website for applications relating to operating MST courses |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Develop e-channel (Phase 2) of e-Alert Service under the Banking Ordinance (Cap. 155) for subscription of service orders and provide more user functions |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Set up regional desks of the Hong Kong Shipping Registry in selected overseas and Mainland Economic and Trade Offices |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Develop online application platform for permit (amateur) issued under Section 7E of Telecommunications Ordinance |
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| Develop e-application system for allocation of telecommunications numbers and codes for fixed, mobile, paging and machine-to-machine services |
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| Provide online form for registration of telephone numbers onto the Do-not-call registers |
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| Provide online application for registration as recognised testing / certification agency |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Enhance e-procurement services by providing online enquiry function and reducing supporting document required for re-issue of master account ID / password and activation ID / PIN |
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| Provide e-platform for applications under Local Placement Scheme and Post-secondary Student Summer Internship Programme |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide online request for opening / maintaining savings accounts by bankrupts |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Develop e-application system for visit to post office / central mail centre |
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| Install postage label vending machines |
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| Provide more e-payment channels on ShopThruPost platform |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Conduct technical study to explore the feasibility of e-submission of international driving permit |
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| Provide online application for quarterly parking tickets in government multi-storey carparks |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide SME (i) an e-platform for the submission of applications for Dedicated Fund on Branding, Upgrading and Domestic Sales; and (ii) an online enquiry service to check available guarantee balance under the total guarantee limit of the SME Loan Guarantee Scheme |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Obviate the need for submitting supporting documents verified previously by WFSFAA for student financial assistance schemes |
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| Provide e-form for Household Application for Student Financial Assistance Schemes (for pre-primary to secondary students) |
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| Simplify guidance notes for financial assistance schemes for post-secondary and tertiary students |
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| Streamlining Measures | Benefit(s) |
|---|---|
| Provide e-submission for commencement of plumbing works for inside service or fire service |
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| Provide online booking for visit to H2OPE Centre |
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