Knowledge is a valuable asset of the Government. It plays a critical role in decision-making, operation and development of the Government. By taking a systematic approach in knowledge management, bureaux and departments (B/Ds) can acquire or create useful knowledge and make it available to the right staff at the right time to improve effectiveness and efficiency. It can also increase B/Ds’ capacity to learn, innovate, and deliver quality public services.


Knowledge management is supported by the effective management of information and records. The Government has embarked on an electronic information management (EIM) programme to help B/Ds improve knowledge, information and records management and to facilitate collaboration between individuals, teams and B/Ds.


To assist B/Ds to promote and foster a culture of knowledge management, we provide consultancy service to help them map out their EIM implementation strategy and share experience with B/Ds in need through suitable means.