Knowledge is a valuable asset of the Government. It plays a critical role in decision-making, operation and development of the Government. By taking a systematic approach in knowledge management, bureaux and departments can acquire or create potentially useful knowledge and make it available to the right staff at the right time to improve effectiveness and efficiency. It can also increase bureaux and departments' capacity to learn, to innovate, and to deliver quality public services.

Knowledge management is supported by the effective management of information and records. The Government has embarked on an electronic information management (EIM) programme to help bureaux and departments improve knowledge, information and records management and to make collaboration between individuals, teams and departments easier.

To promote and foster a culture of knowledge management in the Government, we regularly organise seminars and sharing sessions. We formed a Community of Practice on Knowledge Management to facilitate in-depth sharing of knowledge management experience and skills. We also provide consultancy service to help bureaux and departments map out the EIM implementation strategy and advise on matters related to change management and business process re-engineering.