When you want to report a slanting tree or enquire about the application procedures for a driving license, you do not need to identify the responsible department. Just contact “1823”
This direct, single-point contact is made possible through effective knowledge management.
Departments’ information is pooled and organised according to the needs of citizens, enabling our staff to provide consistent and accurate information to the public promptly.
“1823” now provides a round-the-clock one-stop service to answer enquiries for 22 departments and to receive complaints about any area of Government services. For enquiries regarding departments not covered by “1823”, relevant contact information will be given.
“1823” is an effective platform to ensure complaints that involve different departments are acted on properly. It also provides a single point of contact, easy communication, recording and tracking for each complaint.
Want to know us more?
Come and visit us at

You can also contact us in the following ways:

  TEL: 1823
  TEXT: 6163 1823
  FAX: 2760 1823
  Tsuen Wan PO Box 1823