01-11
Jan 2017 - Nov 2021

Photo of 1823 Recruits Customer Service Officer

1823 Recruits Customer Service Officer
(Non-Civil Service Vacancy)

1823 is recruiting Customer Service Officer. The duty of this post is to handle enquiries and complaints from the public through phone, email, etc. The post requires working on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in mid-December 2021. Successful candidates are required to assume duty in late December 2021 the earliest and are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung. The monthly salaries are between $12,780 and $14,280 (under training)(around 1 month) and between $15,020 and $16,810 (after training). A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full contract period, a gratuity may be granted to whom has consistently achieved a high standard of performance and conduct.

The closing date for application is 8 December 2021. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.



Photo of SIE Fund Task Force visits Jockey Club “age at home”

SIE Fund Task Force visits Jockey Club “age at home”

The Social Innovation and Entrepreneurship Development Fund (SIE Fund) has been exploring ways to address the challenges and opportunities arising from an ageing population through innovative means and more extensive cross-sector collaboration. On 28 April 2021, the SIE Fund Task Force, keen to keep abreast of the latest development and application of gerontechnology (gerontech), visited two service centres in Shatin operating under the Jockey Club “age at home” Gerontech Education and Rental Service scheme funded by The Hong Kong Jockey Club Charities Trust and administered by The Hong Kong Council of Social Service. The Jockey Club “age at home” Gerontech Education and Rental Service Centre, which exhibits gerontech equipment and provides educational activities and consultancy and equipment rental services, is operated jointly by Hong Kong Red Cross and Evangelical Lutheran Church Social Service – Hong Kong, whereas the Gerontech Cleaning and Maintenance Service Centre operated by St. James' Settlement offers one-stop services for cleaning, disinfection, quality check, maintenance and re-packaging of rental equipment. While enabling members of the Task Force to understand more about the application of gerontech, the visit provided a good reference for the Fund on fostering the development of the gerontech ecosystem in Hong Kong.

To foster the development and application of gerontech in Hong Kong, the SIE Fund has earlier appointed an intermediary to develop an inclusive Gerontech Platform to facilitate exchange and collaboration among different stakeholders on the supply and demand sides, and link up those organisations engaged in promoting the development of gerontech in the society. The aim is to gather the efforts of all stakeholders to address the ageing issue in a holistic manner. The project has commenced in January 2021 and will last for three years. Please visit this webpage for more information about the project.



Photo of Innovation and Technology (I&T) Solution Day 2021
Innovation and Technology (I&T) Solution Day 2021

Innovation and Technology (I&T) Solution Day 2021

To support bureaux and departments (B/Ds) in accelerating the provision of e-licensing and e-services to better serve the community, the Efficiency Office, in collaboration with the Hong Kong Science and Technology Parks Corporation, organised an I&T Solution Day on 31 March 2021.  Over 220 representatives from 40 participating B/Ds under the “Be the Smart Regulator” and the “Streamlining of Government Services” Programmes joined the event.

The event aims to introduce and demonstrate market-ready I&T solutions, and showcase advanced technologies and their potential applications to enhance public service delivery. Innovation leaders from the Office of the Government Chief Information Officer, Electrical and Mechanical Services Department and Immigration Department also shared their valuable experience and insights on implementation of e-initiatives and journey of digital transformation.




Video of Innovation and Technology Trade Show Live 2020 F/W

Innovation and Technology Trade Show Live 2020 F/W

The Efficiency Office, together with Cyberport, brought 37 companies from the Cyberport community to showcase their latest innovations to about 300 officials from nearly 50 government bureaux and departments (B/Ds) in the Innovation and Technology Trade Show Live 2020 F/W on 26 November 2020.

The trade show aims to help B/Ds build awareness and knowledge of the latest innovation and technology (I&T), as well as to help the I&T sector understand B/Ds’ challenges. The trade event was conducted online. It was officiated by Mr Alfred Sit, Secretary for Innovation and Technology and Mr Peter Yan, Chief Executive Officer of Cyberport. Throughout the event, there were discussion panel and sharing session on ways to adopt new I&T solutions, pitching sessions by I&T start-ups on their solutions for the Government, as well as networking sessions. A wide variety of technologies was covered, e.g. Internet of Things, artificial intelligence, robotics and process automation.

For more information about the programme rundown and the list of exhibiting companies, please click here.




Innovation and Technology Trade Show 2019 S/S

Innovation and Technology Trade Show 2019 S/S

The Efficiency Office, together with Hong Kong Science and Technology Parks Corporation (HKSTP), organised the first Innovation and Technology Trade Show on 24 April 2019. 41 companies from the Park community were brought to showcase their latest innovations to more than 300 officials from over 50 government bureaux and departments (B/Ds).

The trade show was held in conjunction with the pro-innovation procurement policy introduced by the Government in April 2019. It aims to help B/Ds build awareness and knowledge of the latest innovation and technology (I&T) solutions and deepen the I&T sectors' understanding of the business needs of the Government. The event was officiated by Dr David Chung, the Acting Secretary for Innovation and Technology, and Mr Albert Wong, Chief Executive Officer of HKSTP. A wide variety of technologies was covered in the event, e.g. air and surface sanitization, location-based service, Internet of Things, robotics and artificial intelligence. Throughout the event, there were discussion panels and sharing sessions from public sectors and HKSTP on ways to adopt new I&T solutions, pitching sessions by I&T start-ups on their solutions and networking sessions. Tours to the HKSTP’s Smart Campus were also provided for the officers to observe the I&T solutions deployed at work.

For more information about the programme rundown and the list of exhibiting companies, please click here.



Photo of Transfer to Innovation and Technology Bureau

Transfer to Innovation and Technology Bureau

The Efficiency Unit (EU) has been transferred from the Chief Secretary for Administration’s Office (CS’s Office) to the Innovation and Technology Bureau and renamed as the Efficiency Office (EffO) with effect from 1 April 2018. The Business Facilitation Division (BFD) under the Economic Analysis and Business Facilitation Unit (EABFU) of the Financial Secretary’s Office (FS’s Office) has also been transferred to EffO to achieve synergy and increase efficiency. EffO will further promote innovation among bureaux and departments and provide citizen- centric public services to the local community.



Video of “Serving the Evolving City” Conference

“Serving the Evolving City” Conference

The Conference was held on 12 January 2017. As part of a continuing process of looking at civil service wide issues, the event provided an avenue for exchanging ideas and sharing experience among colleagues from within the civil service. With the assistance of ideas and challenges presented by distinguished speakers who were knowledgeable about the way public service works, the possible strategies and initiatives in developing civil service capabilities for serving this rapidly evolving city better were explored.