1823 Recruits Assistant Customer Service Supervisor (Training)
(Non-Civil Service Vacancy)
1823 is recruiting Assistant Customer Service Supervisor (Training). Duties of this post include: assisting in implementing the annual training plan for the contact centre (inclusive of providing training on customer service skills and system operation); assisting in monitoring service quality and providing staff counselling. The successful candidate may be required to work on shifts, including Saturdays, Sundays and public holidays. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. The successful candidate may be required to assume duty at short notice and is subject to deployment to any offices of 1823 in any district of Hong Kong.
The closing date for application is 24 June 2019. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.
1823 Recruits Customer Service Officer
(Non-Civil Service Vacancy)
1823 is recruiting Customer Service Officer. The duty of this post is to handle enquiries and complaints from the public through phone, email, etc. The post requires working on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in late-June 2019. Successful candidates are required to assume duty in early July 2019 the earliest and are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung. The monthly salaries are $13,600 (under training) and $16,010 (after training). A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full contract period, a gratuity may be granted to whom has consistently achieved a high standard of performance and conduct.
The closing date for application is 13 June 2019. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.
SIE Fund invites proposals for provision of intermediary services to design, develop and operate a gerontechnology platform
The Social Innovation and Entrepreneurship Development Fund (SIE Fund) is inviting interested parties to act as an intermediary to design, develop and operate a gerontechnology platform with the goal of fostering the gerontechnology ecosystem development in Hong Kong.
Hong Kong’s population is ageing rapidly. Yet, the future ageing population will be better educated and wealthier and are expected to seek a more self-reliant and quality living after retirement. Gerontechnology, combining gerontology with technology, is widely recognised as a key to addressing the challenges and tapping the opportunities arising from the ageing population.
In view of the potential of gerontechnology, the SIE Fund has decided to engage one intermediary to design, develop and operate an inclusive platform so as to facilitate the development of the gerontechnology ecosystem in Hong Kong. The platform should serve to link up different stakeholders on the supply side and connect them with the demand side by way of engagement, cross-sector partnerships and collaborations. Interested parties are invited to submit proposals for acting as the intermediary to the SIE Fund Task Force Secretariat by 6pm on 23 July 2019 (Tuesday). For further information, please visit the SIE Fund website.
Transfer to Innovation and Technology Bureau
The Efficiency Unit (EU) has been transferred from the Chief Secretary for Administration’s Office (CS’s Office) to the Innovation and Technology Bureau and renamed as the Efficiency Office (EffO) with effect from 1 April 2018. The Business Facilitation Division (BFD) under the Economic Analysis and Business Facilitation Unit (EABFU) of the Financial Secretary’s Office (FS’s Office) has also been transferred to EffO to achieve synergy and increase efficiency. EffO will further promote innovation among bureaux and departments and provide citizen- centric public services to the local community.
On 11 October 2017, the Chief Executive set out in the Policy Address a new direction for Government as a facilitator of innovation in the community and her determination to accelerate the pace of innovation within the public service to better serve the community. As part of the arrangements to drive these initiatives, it was announced that the Central Policy Unit will be revamped as the Policy Innovation and Co-ordination Unit and the Efficiency Unit will join the Innovation and Technology Bureau to build a stronger team to promote innovation and the effective use of technology within the Government. The Efficiency Unit will also be working with the Commerce and Economic Development Bureau and the Hong Kong Design Centre to advance design thinking and user-centred design as tools to improve public services, helping to step up the review of regulations, guidelines and practices that impede innovation, improve procurement practices and join up services around community needs. These initiatives build on skills and partnership that the Efficiency Unit has been building over the years and testing out on collaborative projects within the public service and with external partners, particularly in the area of social innovation and entrepreneurship development.