Oct - Oct

Photo of 1823 Recruits Customer Service Officer

1823 Recruits Customer Service Officer
(Non-Civil Service Vacancy)

1823 is recruiting Customer Service Officer. The duty of this post is to handle enquiries and complaints from the public through phone, email, etc. The post requires working on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in mid-November 2018. Successful candidates are required to assume duty in late November 2018 the earliest and are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung. The monthly salaries are $12,920 (under training) and $15,200 (after training). A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full contract period, a gratuity may be granted to whom has consistently achieved a high standard of performance and conduct.

The closing date for application is 31 October 2018. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.

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Transfer to Innovation and Technology Bureau

The Efficiency Unit (EU) has been transferred from the Chief Secretary for Administration’s Office (CS’s Office) to the Innovation and Technology Bureau and renamed as the Efficiency Office (EffO) with effect from 1 April 2018. The Business Facilitation Division (BFD) under the Economic Analysis and Business Facilitation Unit (EABFU) of the Financial Secretary’s Office (FS’s Office) has also been transferred to EffO to achieve synergy and increase efficiency. EffO will further promote innovation among bureaux and departments and provide citizen- centric public services to the local community.

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Accelerating Innovation

On 11 October 2017, the Chief Executive set out in the Policy Address a new direction for Government as a facilitator of innovation in the community and her determination to accelerate the pace of innovation within the public service to better serve the community. As part of the arrangements to drive these initiatives, it was announced that the Central Policy Unit will be revamped as the Policy Innovation and Co-ordination Unit and the Efficiency Unit will join the Innovation and Technology Bureau to build a stronger team to promote innovation and the effective use of technology within the Government. The Efficiency Unit will also be working with the Commerce and Economic Development Bureau and the Hong Kong Design Centre to advance design thinking and user-centred design as tools to improve public services, helping to step up the review of regulations, guidelines and practices that impede innovation, improve procurement practices and join up services around community needs. These initiatives build on skills and partnership that the Efficiency Unit has been building over the years and testing out on collaborative projects within the public service and with external partners, particularly in the area of social innovation and entrepreneurship development.