In light of the Government's announcement on the phased resumption of public services, the Efficiency Office, including our contact telephone (2165 7352), will resume normal service starting from today.
In light of the Government’s announcement on the special work arrangements for civil servants to reduce social contacts, the Efficiency Office will provide limited services to the public starting from today until further notice. Only voice message service will be provided for our hotline (2165 7352).
In light of the extended special work arrangements for government employees and the latest development of the novel coronavirus infection, the Efficiency Office will provide limited services to the public starting from today until further notice. Only voice message service will be provided for our hotline (2165 7352).
Transfer to Innovation and Technology Bureau
The Efficiency Unit (EU) has been transferred from the Chief Secretary for Administration’s Office (CS’s Office) to the Innovation and Technology Bureau and renamed as the Efficiency Office (EffO) with effect from 1 April 2018. The Business Facilitation Division (BFD) under the Economic Analysis and Business Facilitation Unit (EABFU) of the Financial Secretary’s Office (FS’s Office) has also been transferred to EffO to achieve synergy and increase efficiency. EffO will further promote innovation among bureaux and departments and provide citizen- centric public services to the local community.
On 11 October 2017, the Chief Executive set out in the Policy Address a new direction for Government as a facilitator of innovation in the community and her determination to accelerate the pace of innovation within the public service to better serve the community. As part of the arrangements to drive these initiatives, it was announced that the Central Policy Unit will be revamped as the Policy Innovation and Co-ordination Unit and the Efficiency Unit will join the Innovation and Technology Bureau to build a stronger team to promote innovation and the effective use of technology within the Government. The Efficiency Unit will also be working with the Commerce and Economic Development Bureau and the Hong Kong Design Centre to advance design thinking and user-centred design as tools to improve public services, helping to step up the review of regulations, guidelines and practices that impede innovation, improve procurement practices and join up services around community needs. These initiatives build on skills and partnership that the Efficiency Unit has been building over the years and testing out on collaborative projects within the public service and with external partners, particularly in the area of social innovation and entrepreneurship development.