Oct - Oct

Photo of 1823 Recruits Assistant Customer Service Supervisor (Operations)

1823 Recruits Assistant Customer Service Supervisor (Operations)
(Non-Civil Service Vacancy)

1823 is recruiting Assistant Customer Service Supervisor (Operations). Duties of this post include: handling enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; assisting Duty Manager to follow up requests from the public and Government departments; conducting briefings for Customer Service Officers (CSOs); providing mentorship for CSOs. Successful candidates are required to work on shifts, including Saturdays, Sundays, public holidays and overnight shifts. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung.

The closing date for application is 15 October 2019. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.

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Transfer to Innovation and Technology Bureau

The Efficiency Unit (EU) has been transferred from the Chief Secretary for Administration’s Office (CS’s Office) to the Innovation and Technology Bureau and renamed as the Efficiency Office (EffO) with effect from 1 April 2018. The Business Facilitation Division (BFD) under the Economic Analysis and Business Facilitation Unit (EABFU) of the Financial Secretary’s Office (FS’s Office) has also been transferred to EffO to achieve synergy and increase efficiency. EffO will further promote innovation among bureaux and departments and provide citizen- centric public services to the local community.

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Accelerating Innovation

On 11 October 2017, the Chief Executive set out in the Policy Address a new direction for Government as a facilitator of innovation in the community and her determination to accelerate the pace of innovation within the public service to better serve the community. As part of the arrangements to drive these initiatives, it was announced that the Central Policy Unit will be revamped as the Policy Innovation and Co-ordination Unit and the Efficiency Unit will join the Innovation and Technology Bureau to build a stronger team to promote innovation and the effective use of technology within the Government. The Efficiency Unit will also be working with the Commerce and Economic Development Bureau and the Hong Kong Design Centre to advance design thinking and user-centred design as tools to improve public services, helping to step up the review of regulations, guidelines and practices that impede innovation, improve procurement practices and join up services around community needs. These initiatives build on skills and partnership that the Efficiency Unit has been building over the years and testing out on collaborative projects within the public service and with external partners, particularly in the area of social innovation and entrepreneurship development.